Become a Certified Receptionist with our online Pathway!

Study industry accredited courses from only $25 a week – Interest FREE!

Reception & Office Support Pathway

Become a Certified Receptionist!

Become a receptionist with our Reception & Office Support Jobseeker Pathway and fast track your administration career. You’ll complete a ten-week certificate followed by an Assessment of Competence with The Career Academy, and then a Deakin University Professional Practice Credential in business communication. The credential is a mini-degree or certification in a specific topic area.

Get Qualified & Earn more. Download a FREE info pack now:

Key Benefits

  • Gain two qualifications to add to your CV
    • The Career Academy Certificate in Reception & Office Support
    • Deakin University Professional Practice Credential in Business Communication
  • Opens doors for further personal growth via a pathway into Deakin University
  • Flexible online study – work at your own pace in your own time
  • Receive unlimited one-on-one tutor support

This course is designed for

  • Administrators who would like to gain a qualification
  • Job seekers wanting to up-skill in the administration industry
  • Anyone wanting a Deakin University credential
  • Those wanting to get into the office space

Accredited by IARC

The Career Academy is Internationally Approved and Registered with the International Approval and Registration Centre.

Earn your Deakin University Credential

  1. Complete The Career Academy Certificate in Reception & Office Support
  2. Complete an Assessment of Competence
  3. Submit your work to Deakin University and receive your credential in Business Communication.

What students say about our Certificate in Reception & Office Support

★★★★★ “The course is very good, covering all the aspects of the course titles. I have broadened my knowledge and looking forward to a job with this qualification. I had very good comments on my assignments. The tutors have been very helpful and prompt in giving the feedback regarding the questions which I had and also marking of the assignments. They all had been very helpful. I have recommended a friend for studying at Career Academy.” – Anila Singh

Course summary

Investment: $1,495 + GST or from only $25 per week with our interest free payment plan.


Assessments: includes case studies, quizzes, written assessments, and a video interview.


Duration: A total of 150 hours to be completed within 12 months. Study at your own pace!


Access Time: You will have access to this course for up to 12 months until you complete.


Delivery & support: This course is delivered online with tutor support by phone and email.

Certificate in Reception & Office Support

  1. Role of a Receptionist
  2. Effective Business Communication
  3. Introduction to Microsoft Word
  4. Time Management, Ethics and Professionalism
  5. Organise Schedules
  6. Office Organisation and Procedures
  7. Workplace Health and Safety
  8. Customer Service Skills
  9. Customer Relationship Management
  10. Using Microsoft Excel
  11. Dealing with Invoicing, Credit Policies and Cash Management

The Assessment of Competence

  1. A professional review of your CV by an expert
  2. Preparation of documentary evidence for the Deakin Credential assessment process – including a written testimony and other evidence as per the evidence guide.

The Deakin University Credential

  1. Submit your evidence and reflective testimony that you’ve developed during the Assessment of Competency via Deakin’s credential portal
  2. Undertake your online video testimony
  3. Deakin completes their assessment. You may be asked for additional evidence or testimony during this time
  4. Successful candidates will be issued their credential which can be shared through social platforms like LinkedIn.

Credentials awarded by Deakin University

Download a FREE course guide!

Dream it. Believe it. Do it.

The Career Academy will give you industry-relevant skills & the support to get on the path to make your dreams happen. Take the next step today!