Terms & Conditions
Our Student Policy
Please read the student policy before you start your course. This document covers our full terms and conditions. If you have any queries please contact one of our Student Advisors, or email our tutors.
Refund Policy – what happens if I want to cancel?
Students are deemed to be enrolled in a course when they have completed their student declaration and their welcome email has been sent out. Students are encouraged to read the Career Academy Student Policy online to ensure that they are aware of their rights and responsibilities as a student with the Academy. If a student fails to read their student policy in a satisfactory time or wishes to cancel before their student declaration has been signed there enrolment can be cancelled without any charge.
Cancellations within 10 working days of your log in email being sent out will be entitled to a full money back guarantee. Refunds will only be processed on the 20th of the month. If you cancel after this time, you will be liable to pay the full amount outstanding. Requests for course cancellations must be made by contacting the Cancellations Ambassador by calling us.
Application for enrolment
A binding agreement shall arise between you and Career Academy Australia PTY Ltd, which shall be governed by the laws of Australia, when you accept the Terms and Conditions by completing the online application and enrolment process. The name that will appear on your invoice will be Career Academy Australia PTY Ltd.
Enquiries & feedback
You will receive a complementary phone consultation with a course adviser when you request an Information Pack. The information you submit is secure and will not be sold for commercial purposes. You will also be automatically added to our enews database if you make an enquiry with The Career Academy. Please advise our administrator if you do not want to receive updates from The Career Academy.
The Career Academy really appreciates the feedback that you provide on completion of your course and uses this for course improvement and marketing purposes. Please let our administrator know if you would prefer that we did not use your feedback for marketing purposes
If you complete an Interest Free Debitsuccess Payment Plan Form through the Debitsuccess provider, you are deemed to have accepted Debitsuccess terms and conditions.
There is a one-off payment plan establishment fee of $50. If you select payment plan, the value of your course will be rounded up to the nearest $25.
What happens if I want to return technology* I purchased?
By submitting your online technology order, or ordering technology with a Student Advisor you are deemed to have accepted our terms and conditions. If you change your mind before receiving the goods or haven’t opened the product we will provide you with a full refund minus delivery. If you are not satisfied with your purchase after using it you will be entitled to your money back less a $100 + GST administration fee. You are responsible for the courier fee to return the item, and the item must be returned in its original condition with packaging and invoice. Requests for cancellation of technology purchased must be made in writing to [email protected]
*Technology includes laptops, tablets, printers and anything else that isn’t a source material.
You will receive your welcome email and online Moodle login details to access your course content within one working day.
How long do I have to complete my course?
Students have 6 months to complete their Certificate or Diploma in Xero or MYOB course and 12 months to complete their Diploma and Pathway courses. However, the Administration Pathway and Accounts Admin & Payroll Pathways are 18 months. You are welcome to take longer than six months but you will need to advise us on enrolment or request an extension here
We collect some personal information from you, including your:
- Contact information
- Billing or purchase information
We collect your personal information in order to enrol you in our courses.
Besides our staff, we share this information with our associated agencies as required to process student memberships and debt collection agencies should the need arise.
We keep your information safe by storing it securely and only allowing appropriately trained staff and relevant government authorities to access it.
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information, or to have it corrected, please contact us at [email protected], or 1800 837 550